Support

We provide live support and technical assistance during office hours as well as outside office hours. 

Our office hours are from 8:30 AM to 5:30 PM MST.

• Live support
• Product manuals
• Product returns
• Warranty Claims and Warranty Information
• Product information
• User training
• Online demos and trial software

Live Support

For immediate live support during office hours, please call 1.866.665.0533 (or 602.438.2100 from outside the US) or email us for a prompt reply.

For immediate live support outside office hours, please call 602.670.0707 or email us for a prompt reply.

Product Manuals

Licensed users may request additional product manuals. Manuals in PDF format are free. Printed manuals may incur a modest charge. Please call 1.866.665.0533 (602.438.2100 if calling from outside the US) or email us for a prompt reply.

Product Returns

Before returning a product, please request a RMA number via phone (1.866.665.0533 and 602.438.2100) or via email. All shipping charges are to the expense of the sender. Please always return all products in their original packaging and clearly mark the package on the outside with the RMA number you received. When returning computer hardware and kiosks, please have the serial number ready when requesting an RMA number. You can find the serial number on the original sales invoice and on the back of the product. Product returns may be eligible for a restocking fee. Please note: all software sales are permanent.

Warranty Claims and Warranty Information

Please contact us for a RMA number before returning a product. You can obtain a RMA number by calling 1.866.665.0533 (602.438.2100 if calling outside the US) or by email. When requesting a RMA number, please have the serial number of the device ready. Please mark the RMA number clearly on the outside of the package and make sure computer equipment is packed carefully. We are not responsible for product damage during transport. All shipping charges are to the expense of the sender.

Product Information

if you could not find the respective product information anywhere else on this web site, please call us at 1.866.665.0533 (602.438.2100 from outside the US) or email us for a prompt reply.

User Training

Three hours of free online based user training are available to all registered Digivey users and two hours of free online based user training are available to registered TouchPresenter users. Please contact us at 1.866.665.0533 (602.438.2100 from outside the US) or email us to schedule user training.

Online Demos and Trial Software

For trial software and to schedule online demos please refer to the online demo form available at this web site. You may also call us at 1.866.665.0533 (602.438.2100 if calling from outside the US) or email us for a prompt reply.

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